| Help Are your hosting plans guaranteed? We will guarantee that your site is up. If your site is verified to be down on 2 computers (usually yours and mine) at the same time for more than an hour we will give you a refund for the amount of time it was down. It must be verified on 2 computers because changes in internet traffic, your isp, computer or just random hiccups in the internet may prevent you from viewing the site while others are able to view it just fine. The refund rate is the Hosting Rate divided by the number of days in the month, then multiplied by the number of days we were able to verify that the site was down. We are not financially responsible for any financial loses you may have suffered because of server down time. |